rpt88 Privacy Policy

1. Definitions and Scope

This Privacy Policy ("Policy") is issued by rpt88 ("we", "company" or "platform") and applies to all individuals who access or use the website, mobile application, or any digital service operated under the rpt88 brand.

For the purposes of this Policy, "personal information" means any data that can identify you directly or indirectly as a specific individual. This includes your name, mobile phone number, email address, financial information and identity documents.

This Policy applies to all users regardless of their location, as long as they access rpt88 services. The platform operates under international licensing and complies with data protection requirements set by the relevant licensing authorities.

2. Information Collected

rpt88 collects various categories of information depending on how you interact with our platform. This collection occurs directly through registration forms, through use of the platform, and in some cases automatically through built-in technologies.

Information you provide directly:

• Full name as it appears on a valid identity document
• Identity card number (MyKad) or passport number
• Date of birth (to confirm you meet the minimum age requirement of 21 years)
• Email address and mobile phone number
• E-wallet or banking account information for deposit and withdrawal transactions
• Account password stored in a hashed format that cannot be read

Information collected automatically:

• IP address and country-level geolocation data
• Device type, operating system and web browser version
• Session activity logs including games played, bet amounts and session duration
• Cookie data and unique device identifiers
• Financial transaction records including deposits, withdrawals and bonus history

3. Purpose of Collection and Data Use

Every piece of information collected by rpt88 has a clear and limited purpose. We do not use your data for any purpose not stated here without your prior consent.

Primary purposes for data use:

• Account management: Creating, verifying and maintaining your member account on the rpt88 platform.
• KYC compliance: Meeting the Know Your Customer requirements mandated by licensing authorities, including verifying age and identity.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency assets, and managing withdrawals within the specified timeframe.
• Fraud prevention: Detecting and investigating suspicious activity, fraud or misuse of the platform.
• Customer support: Processing enquiries, complaints and assistance requests submitted via live chat or email.
• Legal compliance: Meeting reporting obligations to the relevant regulatory and licensing authorities.
• Service improvement: Analysing usage patterns in aggregate to improve platform quality and user experience.
• Promotional communications: Sending information related to promotions, bonuses and platform updates — only if you have agreed to receive them.

4. Disclosure to Third Parties

rpt88 does not sell your personal information. However, there are certain circumstances where we share data with trusted parties for limited and legitimate purposes.

Parties that may receive your data:

• Payment processors: Payment service providers that handle your financial transactions, subject to strict confidentiality agreements.
• Technical service providers: Cloud computing companies, analytics services and infrastructure providers that help us operate the platform.
• Regulatory and licensing authorities: Where required by law or licensing conditions, we may need to disclose certain data to the relevant authorities.
• Law enforcement agencies: Where there is a valid court order or legal requirement mandating such disclosure.

All third parties working with rpt88 are required to meet data security standards equivalent to this policy and are not permitted to use your data for any purpose other than those specified.

5. Data Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure.

Security measures we implement include:

• SSL/TLS encryption for all data communications between your device and our servers
• Password storage using one-way hashing algorithms that cannot be reversed
• Layered access controls ensuring only authorised personnel can access sensitive data
• Continuous system monitoring to detect unauthorised access attempts
• Regular data backups and disaster recovery procedures
• Periodic security assessments by independent third parties

While we take all reasonable steps, no security system can guarantee complete protection. You also play an important role in keeping your account secure by choosing a strong password and not sharing it with anyone.

6. Cookies and Tracking Technologies

The rpt88 platform uses cookies and similar tracking technologies to improve user experience, ensure platform functions run smoothly, and analyse usage patterns in aggregate.

Session cookies are used to maintain your logged-in status during an active session and are automatically deleted when you close your web browser. Preference cookies store your preferred language and display settings for convenience during future visits.

Analytics cookies help us understand how users interact with the platform overall. This data is processed in an aggregate format that does not identify specific individuals. You can manage cookie settings through your web browser, although some platform functions may be affected if cookies are blocked entirely.

7. Your Rights

As the owner of your personal data, rpt88 respects and upholds the following rights, which you may exercise at any time:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You may request that we correct information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to withdraw consent: For processing based on consent, you may withdraw your consent at any time without affecting any processing that has already taken place.

To exercise any of the above rights, please contact the rpt88 support team via 24/7 live chat or email at [email protected]. We will process your request to the best of our ability within a reasonable timeframe.

8. Identity Verification (KYC)

As a platform operating under international licensing, rpt88 is required to carry out Know Your Customer (KYC) procedures for all members before a withdrawal is approved or certain limits are reached.

The KYC process requires you to submit valid identity verification documents such as a MyKad identity card or a valid passport, as well as proof of current address. These documents are used solely for identity verification and compliance with licensing requirements.

The KYC procedure also serves as a protection mechanism for users themselves — it helps prevent identity fraud, ensures that only the legitimate account owner can make withdrawals, and fulfils Anti-Money Laundering (AML) requirements.

All KYC documents received are stored in encrypted format, access is restricted to authorised personnel only, and they are securely deleted when no longer needed.

9. Changes to This Policy

rpt88 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to members via registered email or in-platform notification at least 14 days before the changes take effect.

The "Updated" date shown at the top of this document reflects the date of the latest version. Your continued use of the rpt88 platform after the date the changes take effect will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. All previous versions of this policy are available upon request through our support channels.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

We aim to respond to all privacy-related enquiries within a reasonable time. For issues that require in-depth investigation, we will keep you informed of the progress.